Modern online casinos do their best to attract newcomers. At Cookie Casino, users feel safe and can gamble responsibly. But other platforms are not so good, and you can face difficulties while placing bets there. Here’s what you should do in these situations.

What to Do If the Casino Is Behaving Illegally?

If the player is sure that he is right and wants to get justice in a disputed situation, he should contact the technical support service in writing. When no intelligible answers followed, you should send a letter to the administration of the club, indicating the details of the conflict problem. If the casino has a license and works officially, the threat of disclosure of the conflict and the scandal he does not need, so they can solve the problem by agreeing with the client.

All correspondence on this issue should be kept in the archive. It will be necessary to file an appropriate statement of claim to the controlling structures that issued the casino license. Also, this information will be a supporting argument in making claims and complaints about a particular gambling club on specialized sites or forums.

Where to Go If a Casino Cheats

On the Internet, you can find many useful sites and forums that specialize in helping cheated players. Turning to them, you can try to solve problem situations that have arisen with various casinos, in their favor.

Licensed casinos are afraid of losing their license. Therefore, in a conflict situation, you can threaten the administration with a letter to the licensing authority that issued such a certificate. Logos of licenses and information about them should be on the websites of gambling establishments.

There are companies involved in the quality assurance of services and certification of online gambling. The presence of their badge is evidence of cooperation with a particular casino. Seeing such a logo on the casino’s website, you can complain to this controlling structure.

Structures Controlling the Casino Activities

You should contact the following organizations if you face difficulties:

  • eCogra. An independent commercial organization dedicated to protecting the interests of players. Issuing casinos certificates of integrity. Is a regulatory body for sites that offer services in the field of gambling. A Safe & Fair badge is a confirmation of fair rules and quality service in a gambling establishment.
  • BMM Testlabs. The oldest company that tests gambling products. Its certificates are recognized in 400 jurisdictions.
  • iTech Lab. An Australian testing laboratory for online gaming systems. They test random number generators for giving out results in slot machines. One of the most respected certification bodies providing casino licenses in different parts of the world.
  • SQS. A German company working in the field of software quality assurance worldwide.
  • TST. The oldest gambling testing laboratory. Provides online gaming algorithms testing for honesty and accuracy of results, according to the declared parameters.
  • GLI. A company that tests slot machines from different manufacturers and issues certificates of conformity.
  • NMi. A British company that helps casino regulators issue certificates for slot machines.
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